Details and Conditions - ABOUTAsia tours

What is included:

• Accommodation at an agreed hotel and room type, with breakfast and taxes, unless otherwise arranged. Website prices are based on twin-shared accommodation; high season prices exclude specific peak dates from individual hotels (commonly over Christmas and New Year).
• Private transport by air-conditioned car, van or bus, or open-air moto-remorque (tuk-tuk) as specified on your individual itinerary.
• Dedicated expert local guide in the language specified. Website prices refer to English speaking guides.
• All tickets and entry fees to sites stated on the itinerary.
• Internal flights, when specified.
• Private boats, where used.
• Local support from the ABOUTAsia team

 

Excluded

• Travel insurance of any kind. Travelers with ABOUTAsia are strongly recommended to arrange travel insurance which covers the cost of medical evacuation flights.
• International air tickets.
• Cambodian Entry Visa or Airport Departure Tax.
• Camera and video entry fees.
• Personal expenditure and tips.
• Meals or spa treatments, unless specified.
• Any additional activities, not mentioned on your itinerary.

 

Booking and payment

• All services are subject to availability.
• In the event of an activity being unavailable, then the best reasonable alternative will be offered.
• In the event of chosen hotel accommodation becoming unavailable after confirmation, the best reasonable alternative accommodation will be offered.
• Reservations will be made only on confirmation of tour services.
• In the event of cancellation by the guest, all funds received will be returned; we reserve the right to pass on any imposed cancellation fees from third parties.
• In the event of cancellation due to forces beyond the control of ABOUTAsia, all funds received will be returned.
• Settlement should be by international bank transfer in advance, or (exceptionally) cash or credit card (Visa or Mastercard only) in Siem Reap - banking fees may be charged.

 

In the event of cancellation:

You may cancel your trip at any time providing that the cancellation is made by the person who initially instructed us to proceed with the booking, and is communicated in writing. As administration and supplier costs are incurred when a tour is cancelled we will retain your deposit and apply cancellation charges as shown below:

*The cancellation period will be based on the date that we receive your cancellation in writing

• More than 30 days before travel - full deposit retained
• 29 to 15 days before travel - 50% of the total price of the tour
• 14 to 7 days before travel - 75% of the total price of the tour
• Reservations will be made only on confirmation of tour services.
• 6 days or less before travel - 100% of the total price of the tour

We strongly advise you to arrange travel insurance to cover you in the event of cancellation.

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